FAQ & Troubleshooting
Short answers to the common questions. If yours isn’t here, contact support (see the end of this page).
Why did a button open my DM?
Section titled “Why did a button open my DM?”Some buttons open your private chat with @prysm, because what they do is personal or needs a back-and-forth:
- the token name on a scan card,
- ✏️ and ❌ next to an alert in
/alert, - Support, and PvP share links.
If the DM opens but nothing happens, tap Start at the bottom of the chat, then tap the button again.
My alert didn’t fire. Where did it go?
Section titled “My alert didn’t fire. Where did it go?”- Price and market-cap alerts fire once. After they trigger, they’re done
and no longer appear in
/alert. The alert message is your record. Set a new one if you want to be told again. - % change alerts keep running. After each alert, the next one is measured from the price at that moment.
- Group alerts post in the group (in the topic where they were set), not in
your DM. Run
/alertin the chat where you created it. - Still listed in
/alertbut never fired? Check the direction (above or below) and the number.
See Alerts for the details.
My group’s list looks different from mine
Section titled “My group’s list looks different from mine”In a group, /list and the other views use the group’s
settings (sort order, price-change period, chart provider), not yours. A group
admin can change them in /settings → Watchlist and General. See
Settings.
“Only group admins can…”
Section titled ““Only group admins can…””In a group, these need a Telegram group admin or the group owner:
/settingsand every settings panel/migrateand/import, and/exportin groups- turning CEX listing alerts on or off with
/listings - adding, clearing or changing keyword alerts with
/keyword - tracking or untracking deployers, including the Track deployer button
Posting as an anonymous admin? When “Remain anonymous” is on, Telegram hides who you are, so Prysm can’t tell you’re an admin and refuses. Turn it off while you change settings, or ask another admin.
I hit a limit
Section titled “I hit a limit”Tokens, alerts, deployers and other lists have a default limit, shown in the related menus (for example the Tracked line in Settings → Watchlist). Remove something you no longer need, or contact the bot owner to ask for a higher limit.
I pasted a contract and got no card
Section titled “I pasted a contract and got no card”- The message must be only the address. A contract inside a sentence isn’t picked up. Several addresses on separate lines, or separated by commas, do work.
- In a group, Scan Cards may be off. An admin can check
/settings→ Scan. The paste still counts for the leaderboard. - Wrong or unsupported chain. Check the address, and that the chain is on Supported Chains.
You can always use /add <contract> or /i <contract> instead.
Prysm asked me to pick a chain
Section titled “Prysm asked me to pick a chain”The same EVM address can exist on several chains. Prysm shows the chains where it found the token: tap the one you mean. If you don’t choose within a minute, it picks the one with the most liquidity.
Why does a row say <$1K?
Section titled “Why does a row say <$1K?”In /og, PvP and other tables, <$1K means the market cap is under $1,000.
Tap the row’s chart link to see the exact number.
Why is a token missing from /og?
Section titled “Why is a token missing from /og?”/og hides tokens that look dead or fake. See
Why a token might be missing.